This Refund Policy applies to payments made for Brokist memberships, credits and other digital platform services. It should be read with our Terms & Conditions.
1. Digital services and activated plans
Brokist plans and credits are digital services that may become available immediately after successful payment. Payments are generally non-refundable once a plan has been activated or any included benefit has been used, including posting a Property or Need, unlocking a broker contact, using a featured placement or consuming another plan credit.
2. Refunds we will review
You may request a review where:
- The same order was charged more than once.
- Your account was debited but the purchased plan or credits were not activated.
- A payment was successfully captured for an order that Brokist could not fulfil because of a confirmed technical error.
- A refund is otherwise required under applicable law.
Requests for an unused plan should be submitted within seven days of payment. Approval depends on confirming that the plan and its benefits have not been used.
3. Non-refundable circumstances
Refunds will normally not be provided for a change of mind after activation or usage, unused credits after plan expiry, unsuccessful business opportunities, absence of suitable matches, account restrictions caused by a breach of our Terms, or errors in information supplied by a user.
4. Failed or pending transactions
If your account was debited but Brokist did not receive a successful payment confirmation, the bank or payment provider may automatically reverse the amount. Please avoid making repeated payments until the transaction status is confirmed.
5. How to request a refund
Email support@brokist.com or use the Contact Us page. Include your registered name, registered phone or email, Brokist ID, payment date, amount, order or transaction reference and the reason for the request. Never send an OTP, password, PIN or complete card/bank credentials.
6. Review and processing
Brokist will compare the request against account-usage and payment-provider records. If approved, the refund will normally be returned through the original payment method. Once initiated, payment-provider and banking processing commonly takes approximately 5–7 working days, although the actual time may vary by payment method and bank.
7. Partial refunds and credits
Where appropriate and legally permitted, Brokist may offer a partial refund, restore platform credits or extend plan validity instead of a full refund. Any alternative will be communicated before it is applied.
8. Chargebacks
Please contact Brokist Support before initiating a chargeback so that we can investigate the transaction. Fraudulent or abusive chargebacks may result in account restrictions, without affecting rights available under applicable law.
9. Contact
Refund questions and payment disputes should be sent to support@brokist.com.